Our Guarantee & Warranty - Keegan Restoration Thousand Oaks

The Keegan Restoration Thousand Oaks Guarantee

We put our guarantee in writing before the first tool comes off the truck. You get a clear price on paper before any work begins, and every repair we make is backed by the 365-Day Done Right Promise: if it fails within one year, we return and make it right at no charge. That’s the whole deal. We’re part of the Garrison Partners family, and we’ve operated to The Garrison Standard since 2005. What that means for a Thousand Oaks homeowner is simple: show up inside the window, price in writing, do it by the book, leave the site clean, and stand behind the work for a full year.

Call (805) 309-3324

What’s Covered

• Workmanship. Every water extraction, drying setup, fire cleanup, and mold remediation job is backed by the 365-Day Done Right Promise. If the repair fails within one year, we come back free of charge.
• Parts and materials handling. We document every piece of equipment and material used on your job so the record matches what actually happened in your home. If something we installed or specified fails inside the guarantee period, it’s on us to fix.
• Cleanup and site condition. The Garrison Code says leave the site clean. That means no leftover debris, no equipment left behind, no mess that becomes your problem. If you find something we missed, call us and we’ll return to address it.
• On-time arrival. We commit to a window and we hit it. If something outside our control changes that, you hear from us before the window closes. No silent no-shows.
• Honest pricing. The written price is the price. It does not move at the door. No add-ons, no “found something else” surprises, no pressure. The scope of loss is agreed to in writing before work starts.

That’s the list. If it’s not listed here, we still handle it when it’s part of a covered repair, but these five are the backbone of what we guarantee in Thousand Oaks.

Our Satisfaction Promise

If you’re not satisfied with the work, the process starts with a phone call to (805) 309-3324. A live person answers. You tell us what’s wrong, and we schedule the return visit. There’s no argument about whether you’re right; the question is only what needs to be fixed. If the issue falls inside the one-year window, the second visit is free. That’s the free second visit included in the 365-Day Done Right Promise. If it’s a simple miss on our part, like a patch of drywall that didn’t get sanded smooth or a section of baseboard we should have reset, we just fix it. The promise exists because restoration work happens in real homes under real pressure. Water, smoke, and mold damage don’t always reveal everything on day one. The guarantee is our way of saying we’ll stand behind the work while your house settles back to normal.

Shane Pruitt, Owner at Keegan Restoration Thousand Oaks, put the policy in plain terms: “The price is written before we start. The guarantee is written before we leave. If it’s not right, you call and we come back.” That’s it.

Licensed & Insured Backing

A guarantee is only as good as the company behind it. We’re licensed and insured, and we carry the documentation to prove it. When a restoration company is properly insured, the financial protection doesn’t just cover us; it covers you. If a technician damages your property or the work creates a secondary issue, the insurance backing means you’re not paying out of pocket for our mistake. Same with licensing: it means a real regulatory body tracks who we are and what work we’re allowed to perform. We’re also part of the Garrison Partners family, which means every job in Thousand Oaks runs to a standard that another company enforces and audits. Background-checked, uniformed technicians are dispatched from a location that answers to that standard. The guarantee on paper matters. The licensed and insured backing is what makes the paper real.

For the full scope of what’s covered under the 365-Day Done Right Promise, call us at (805) 309-3324 and ask for the written guarantee language before you commit. You’ll get the same thing every Thousand Oaks homeowner gets: a straight answer, a written price, and a promise in writing.

Written by Shane Pruitt, Owner at Keegan Restoration Thousand Oaks, serving Thousand Oaks since 2005.